SoldScan

Support

Email team@depra.ai. A human replies within 24 hours — billing questions included, and never routed to a bot.

If you are writing about a wrong identification, send the item photo and what it actually was. Those go straight into improving coverage, and they are the most useful mail we get.

Common questions

How do I cancel?

Open the app, go to Settings, and tap Manage Subscription — or on your iPhone: Settings → your name → Subscriptions → SoldScan → Cancel. Cancelling stops the next renewal and you keep Pro until the period you already paid for ends.

I was charged after cancelling.

Email us and we will sort it out. Apple processes all refunds, and you can also request one directly at reportaproblem.apple.com. We do not contest refund requests.

Why did it say WALK when the item looks valuable?

Usually one of two reasons. Either the profit after marketplace fees and shipping came in under the floor, or the sell-through rate was too low — meaning the item does sell, but rarely, so your money would sit in it. The verdict screen shows which, with the arithmetic.

Why does it sometimes refuse to give a verdict?

When there are too few completed sales to be confident, SoldScan abstains rather than guessing. A confident wrong number costs you real money; "I do not know" does not.

The identification was wrong.

Tap "Wrong item?" on the result and tell us what it actually was. That report becomes a coverage ticket. This is how the scanner gets better, and it is genuinely the fastest way to improve it for your categories.

What do the comps actually come from?

Completed sales — items that actually sold — over roughly the last 90 days, not current asking prices. Every one is linked so you can open it and check. Where a sale was a Best Offer, the price shown is the asking price rather than the accepted one, so we treat those conservatively and mark them.

Do I need an account?

No. Free scans work with no account, no card, and no questionnaire. Sign in with Apple is optional, and only exists to carry your history between devices.

Delete my data

Settings → Delete My Data in the app, or email us and we will do it within 30 days. See the privacy policy for what is held and why.

Still stuck?

team@depra.ai — tell us what you were scanning and what happened. Screenshots help.